After much discussion and no small amount of aggravation, they replaced the lid. Once you contact Le Creuset's customer service, they can help you file a claim. When I called customer service I was told lids were not covered. 1. Part of the reason I was willing to spend the money was what seemed like an amazing warranty. I called and explained what the issue was and they told me to return it. If you’re still on the fence about investing in an expensive Dutch oven, this lifetime warranty policy may help you make up your mind. It cost $300 and that was shopping around for the best price. I am sick. What good is a lifetime warranty if it takes 3 months to be made whole? My shipping cost was about $50 because of the weight and I’m in California. They were pretty gross; but cooked perfectly! I didn’t hear anything for several more days, so I followed up with an email. Knock on wood. The specific warranty for your product is the only express warranty provided for that product. They instructed me to throw away the damaged pot as it was clearly unsafe. I bought this red double handled pot in 2008 and use it infrequently. Good to hear that if this one has issues, there’s a solution! (The seasoning would work on the non-coated part, but doesn’t actually prevent ongoing chipping.) Here I am 5 years after your original story and sadly my experience with Le Creuset was very different. I sent the pot back less than three weeks ago and just received a new one today–so happy! I will buy only the ovens manufactured in France. The pan hadn’t been dropped, overheated or abused in any way. Editor’s note: since I published this post, I’ve received a lot of comments online and off by people frustrated with a different experience (and a much less positive one.) And waited. Thank you! So there you go. When I told her any color would do and explained a Dutch oven loses most of its usefulness without a lid, she informed me they do not stock, nor do they cover lids. Email me at sam [at] thesecondlunch.com – if you’d like to use one of my photos, and I’d be happy to share my terms. Bean. LC is fantastic to cook with and people should trust the warrantee if they treat their pots/dutch ovens as recommended. It had only been used two or three times. Mine had a chip on the inner surface that I thought was a stain. It has weathered a nightly menu of stews, beans, pastas, vegetables (sautéed/blanched/slow-cooked), pot roasts, roast chicken sickbed deliveries and the occasional pork belly disaster. If I had dropped it anywhere along the way, with a pot that big and heavy, the box would have gotten damaged along with my floor. I sent the pot back less than three weeks ago and just received a new one today–so happy! I wouldn’t recommend buying a Le Creuset set based on the warranty to anyone. I will buy only the ovens manufactured in France. But they just told me that they will NOT honor the warranty and that if my pan was to have these problems it would have happened in the first year. My le creuset caused my glass cooktop to shatter as well, and the enamel melted where the interior chip is. When I was able to speak to their Manager, he didn’t listen to my feedback. So I guess the answer is that orange has come back but with a red burst. I do not have any of the receipts, but after using an older style LC pan (w/ long handles) for cooking pancakes, etc., the bottom is now chipping. But yesterday, I came home, and there was a box on my doorstep. I was able to get a warranty replacement Le Creuset tea kettle that had started to form rust on the inside, where the spout connects to the pot. You have to pay for it yourself, but at least this is fairly economical. I stuck to the manual. I heard from my work colleagues in France that LeCreuset isn’t what they used to be, they are preferring Staub now.